{"id":156169,"date":"2026-10-13T11:28:46","date_gmt":"2026-10-13T11:28:46","guid":{"rendered":"https:\/\/keenfootweare.shop\/?page_id=156169"},"modified":"2026-10-13T11:28:46","modified_gmt":"2026-10-13T11:28:46","slug":"warranty","status":"publish","type":"page","link":"https:\/\/keenfootweare.shop\/index.php\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n

Our Commitment<\/strong><\/p>\n\n\n\n

We know you depend on us to create footwear that keeps you and your family comfortable and protected at work and outside. We stand behind all KEEN footwear and guarantee it to be free from manufacturing defects in materials and workmanship for one year from the original date of purchase.<\/p>\n\n\n\n

We also have a team of KEEN Fitters ready to help you find your best fit. And with our 30-day return policy for purchase made on KOL or at a KEEN Garage, you can try them out to make sure they\u2019re right for you.<\/p>\n\n\n\n

Please note: Items purchased with a warranty code or Pro discount must be returned in new, unworn condition to be eligible for a return.<\/p>\n\n\n\n

What\u2019s covered?<\/strong><\/p>\n\n\n\n

All KEEN footwear purchased in North America is covered for one year from the date of purchase against defects in original, unaltered, and unmodified materials and workmanship.<\/p>\n\n\n\n

A valid proof of purchase from an authorized retailer is required.<\/p>\n\n\n\n

What\u2019s not covered?<\/strong><\/p>\n\n\n\n

\u2022 Normal Wear & Tear: Pronation, worn soles, scuffs, creasing, and natural breakdown of materials over time<\/p>\n\n\n\n

\u2022 Improper Care & Misuse: Use outside of intended purpose, poor storage conditions, damage from pets, exposure to direct heat, chemicals, or extreme weather, and any modifications or alterations<\/p>\n\n\n\n

\u2022 Product Lifespan: Footwear will naturally wear over time, and lifespan will vary depending on use and conditions, and is not considered a manufacturing defect<\/p>\n\n\n\n

\u2022 Cosmetic Damage: Fading, stains, discoloration, frayed laces, scuffs, yellowing, scratches, or pronation-related fabric wear

\u2022 Fit & Comfort: Sizing issues or discomfort that do not impact the performance of the product

\u2022 Purchase from Unauthorized Dealer: Products purchased from auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, or final sale\/warehouse sales

\u2022 Laces, lace hardware and insoles are not covered by our warranty<\/p>\n\n\n\n

How it works<\/strong><\/p>\n\n\n\n

If you believe your product has a defect, you can submit a warranty claim at keenfootwear.com. Simply complete our online claims form and provide the requested information, along with proof of purchase (receipt, order confirmation, or credit card statement with personal information blacked out) showing the date of purchase.<\/p>\n\n\n\n

If your claim is approved at KEEN\u2019s discretion, you will receive as your sole and exclusive remedy under this warranty a single-use discount code equal to your original purchase price to use on keenfootwear.com or another remedy as required by law.

For discount codes:

\u2022 Must be used in one transaction

\u2022 Any unused value will not be retained

\u2022 Cannot be combined with other promotions

\u2022 Code only works on single item purchases

\u2022 Expires 6 months from the issue date

Notes: If you purchased through a retailer, we recommend you contact them directly, as they may be able to assist you.

Warranty claims do not result in cash refunds except where required by law.
 <\/p>\n\n\n\n

It\u2019s easy:<\/p>\n\n\n\n

1) Gather all necessary information

\u2022 Product tag number or style name
\u2022 Color(s)
\u2022 Men\u2019s, women\u2019s, or kids\u2019
\u2022 Description of the defect
\u2022 Photos of:
\u2003\u2022 The defect
\u2003\u2022 The full product
\u2003\u2022 The product tag (size label)
\u2022 Date and place of purchase (attach image of receipt)

2) Sign in or create a keenfootwear.com account

Access the online claim form

3) Complete and submit the online claim form

4) A warranty expert will review your claim and respond within 7\u201310 business days<\/p>\n\n\n\n

Additional Details<\/p>\n\n\n\n

\u2022 Each claim is carefully reviewed by our warranty team in accordance with our policy guidelines

\u2022 KEEN is not responsible for any costs or damages incurred due to loss of use of the product

\u2022 Warranty discount codes cannot be combined with additional discounts

\u2022 Cash refunds must be obtained through the original place of purchase

\u2022 All KEEN warranty decisions are made at KEEN\u2019s sole discretion and are final.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our Commitment We know you depend on us to create footwear that keeps you and your family comfortable and protected […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-156169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/pages\/156169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/comments?post=156169"}],"version-history":[{"count":1,"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/pages\/156169\/revisions"}],"predecessor-version":[{"id":156172,"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/pages\/156169\/revisions\/156172"}],"wp:attachment":[{"href":"https:\/\/keenfootweare.shop\/index.php\/wp-json\/wp\/v2\/media?parent=156169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}